Excellent and quick customer services

DOPAG Services

The all-round carefree service offering for your metering system: maintenance, repair, testing, training and much more

Your success depends on a metering system that works. As your reliable partner, we are here to help as soon as you need us – we’ll take care of everything from running tests and carrying out maintenance and repairs on your metering system to ordering replacement parts and consumables. We can even provide you with systems for hire as substitutes or for test purposes.

On-site service
Our service team is well equipped and can get to you quickly if needed, whether for maintenance and repair or just to provide competent advice. We run tests and machine acceptance protocols online in real time, without you needing to be there in person. Plus, get professional advice from our engineers on which replacement parts you should definitely have in reserve in order to be able to respond quickly in an emergency.

Contact us: we will be happy to help you!

Our services

Our e-services for your metering and mixing system

Online trials and approvals

Online trials and approvals

We believe that the most important building block for successful collaboration is a good partnership. That’s why we also provide all of our services online – whether it’s for quick, simple communication in case of any problems with your system or for comprehensive tests and training. For example, in the case of tests, you can follow exactly what is happening remotely via four different camera views. Book a convenient appointment and save time and travel expenses.

Our online services include:

  • Video streaming of acceptance protocols (FAT) for your metering and mixing system
  • Video streaming of tests: preliminary meetings and discussions of test aims, performance of tests
  • Troubleshooting
  • User and maintenance training

Support via AR smart glasses

Support via AR smart glasses

We are on site for you - and make this possible with smart glasses. Thanks to Assited Reality, we can see your plant directly in the production environment. The glasses are available to our customers and service technicians and offer many advantages: 

  • Fast analysis and evaluation of all relevant factors by our DOPAG specialists
  • Connection and guidance with live video and sound directly to the end device PC, tablet, smartphone via special Connect software
  • Easy log-in, exchange of pictures, drawings, recording function, chat, subsequent reporting protocol
  • Hands are free for upcoming work

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